ISO 20000 27000 Information Technology Service Management

What exactly is ISO 20000? Find out how ISO 20000 could benefit your company
You are looking for an easy method to answer the question "What is ISO 20000?"
You're not alone. Here's a comprehensive guide to help you understand the ways ISO 20000 can bring benefits to your organization. You'll also discover what ISO 20000 requirements are, and the specific steps you need to take to be certified.

A brief introduction to ISO 20000 basics
ISO 20000 is the world-wide standard for IT Service Management. It was published by ICE and ISO (the International Organization for Standardization). ISO 20000 is an international standard that must be accepted by all members nations. Check this ISO 20000-2 link.

The standard defines a set of procedures for managing your IT that can aid you in providing superior IT services to your customers and your employees. ISO 20000 provides a framework and a method to help you manage ITSM. The standard will assist you to get the best practices and improve your delivery of IT service. Furthermore, ISO 20000 is applicable to any company size and any industry.

What is it that makes ISO 20000 different than ITIL?
The primary difference between ISO 20000 & ITIL is that ISO 20000 provides the framework and methodology (providing the pieces to build the ITSM jigsaw puzzle) while ITIL offers the details (the best method) of how you can manage each IT process within your company (i.e. how to connect it all.

A simple way to understand the difference is to understand that ISO 20000 defines what you have to do, and ITIL tells how.

ISO 20000 can't be used on its own. It can be implemented independently of ITIL but they complement each other well.
Instead of the standard approach, ITIL is a practical set of best practices that concentrates on aligning your IT services with the wider needs of your business. ITIL certification is not available for companies. It is only possible to adhere to the guidelines for best practices.
ISO 20000 is based on the basic principles of ITIL It is a standard that your company can certify against.
Individuals who want to be an expert in ITSM and have an internationally recognized certification could be certified in accordance with ISO 20000 or ITIL (e.g. the foundation course described below).
Certification in ISO 20000 for organizations is basically evidence of the best practices that are being implemented. While certification to ISO 20000 is not mandatory, ITIL can be achieved by following an ITIL approach to IT service management. To find out more, read our whitepaper "ITIL against ISO 20000." See this ISO 27000 for more.

It is important that you get to the bottom of ISO 20000.
Understanding the importance of ISO 20000 is crucial to understanding the connection between IT performance and your company's performance. IT is essential to achieve organizational goals. It affects how you operate and communicate - it's a fundamental aspect of your business.

IT helps you outshine your competitors and reach larger audience. It can also help you become more efficient and productive. IT is crucial to increase your profits, reducing expenses and improving your image.

It's essential that you get the most from your IT investments - that is why IT services need to be planned, developed and managed before they are provided. IT projects that are not managed with high-end service management are often unsuccessful or exceed budget. Many businesses fail due to inability to handle continuous expenses.

Quality IT service management standards will be essential to your business's success. You can achieve this quality by getting the ISO 20000 Standard.

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